If only 0 stars was an option....
It took over two hours for a simple oil change, and I waited in line for about an hour total to give them my keys and pick them up when it was ready. I felt really bad for the two people working the counter, being yelled at repeatedly the entire time I was there. I think it's time to hire a couple people!! Also, whoever answered the phone when I originally called to make the appointment was extremely rude. Some customer service lessons are badly needed at this location.