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I hired Accent Movers at the last minute, completely unprepared for my move (family issues had hit me hard). Rick and Troy did an outstanding job moving me out of my apartment. They were professional and courteous and it was obvious from the get-go that they knew exactly what they were doing. I will be forever grateful. Hire them and you won’t be disappointed! Happy customer.
What I was told prior the job was different from the actual day of the move which was horrific. Worst move ever. I was told 3 guys starting at 8am Lead guy showed.When asked where other 2 guys were repeatedly told they will be here by 9 then by 9:30 then finally showed at 10, 2 young guys allegedly not reg experience crew Allegedly co overbooked took 8 1/2 hrs apprx 1kilm away Cost over the estimate, bad attitude of lead. P/U bins a whole dif story 2 missing items 2 damaged no compensation
Thank you so much for taking care of our moving needs and working so hard! Cary, Stan and Jason were extremely professional and pleasant throughout the entire long day. The blankets and floor mats were clean, the crew was on time and they worked their butts off. Not a single thing was damaged and we definitely got lucky when we picked your company! We are very happy customers.
My name is Rick Hansen. I only endorse companies that I have used. Accent Movers were fantastic. Wes came to my home in Richmond and estimated 5 to 6 hours to complete. The actual move took 5 hours. The crew that he sent were very professional. They were on time, on budget and nothing was damaged. I would highly recommend using Accent Movers for your next move.
Bad experience. Thy did not show up on a confirmed day twice in a row. A 30 min notice first time and no notice second time. They didn’t return calls or emails. When asked for a compensation, Wes became rude and offensive. Missing items, a broken glass frame, moth-eaten wool items after being stored in their facility. Movers assured a broken glass will be replaced, however, Wes refused to pay. They also mixed up their forms and I was left with all the personal information of another customer.
Accent Movers is the winner of Best Movers 2013 & 2014 we have a A+ Rating with the BBB. We guarantee that you will be satisfied with your move or we will fix whatever you are dissatisfied with. According to our customer reviews, we have a 99% customer satisfaction rating.
Bad experience wouldn't use them again. Got some money off but my stuff is still scratched. Didn't return my calls after a couple of messages
Réponse d'entreprise 21 août 2014
I was just on the YPG website and was sorry to hear your complain. We always respond to any complain via phone, email or in person. I do not have any knowledge of this complaint. It is important to all of my employees that we deal with all complains as best we can. This is important to the 14 people that work for my company as we rely on this business to support our families. If you could try to recontact us with your complaint so that we can have them resolved to your satisfaction. I would appreciate that very much.
Thank you Accent Movers for the great service. The last moving company was typical and the move was a disaster. I was nervous looking for a moving company and almost did it myself. After talking to Wes, I was fairly confident because they have an A+ rating with the BBB and they were awarded best movers in Richmond for 2013. They lived up to what they promised and I will recommend them as a top moving company. Thank you!
I just had this company move me and I am so happy. The move was very smooth and nothing was damaged. The crew arrived introducing themselves and then put floor protection down. All my furniture was wrapped prior to moving and nothing was damaged. The crew were very funny and worked hard all day. I had a lot of stuff and thought that it would take much longer. They have lots of equipment so it was faster then than expected. Thank you to Cary, CJ and Jason. I hope you enjoyed the pizza! I will use this company again for sure.
REBECCA AND WES ARE AMAZING! This company focuses on quality and takes the time to make sure you know you are a valued customer! I was never kept waiting, lines of communication were always open, movers were EXTREMELY efficient and took extra care. Individuals working here are very personable and I'm very happy after my experience. Compared to their local competitors their prices are most affordable so it's a surprise that they are still leaps above their competitors in quality as well! Thanks for the great experience Accent Movers!
This note is in response to the person who wrote the poor review. My name is Wes Tomlinson and I am the owner of Accent Moving and Storage. I am sorry to hear that you had a bad experience with our moving company. It would have been more suitable to bring your complaint to our attention. This way we can help to rectify the problem. Since we do not know who you are, there is nothing we can do to help you. We know that moving is stressful and hard on everyone and when something goes wrong then it makes it worse. We do everything in our power as professional movers to make all our customers happy. In the event of a problem, we do everything to fix it right away. I look forward to you calling so that we may solve any issues you have with our company. Anyone reading this please know that we work hard to satisfy all our customers but know that it is impossible to make everyone happy. We will, in the event of a problem with our service, do everything to fix the issue and solve any problems you may have. We look forward to your move!
This is the worst moving company out there and I have moved a lot. Very overpriced, very unprofessional and careless. I will never recommend these movers.
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