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Out of town had mechanical issues, drove back to leduc was 151 km over my 100,000 km warranty. DK ford would not warranty repairs
I buy several trucks from their fleet department and had nothing but 5 star service! I would highly recommend this dealer for fleet and retail purchases.
Poor service. Very misleading.
Excellent customer service and salesmen
Réponse d'entreprise 14 mars 2017
Our Staff always works hard to go the extra-mile for our all of our valued guests, we are glad that you had that experience with us! We look forward to helping you next time!
Matt from service department was so helpful.
Réponse d'entreprise 7 mars 2017
Thank you for taking the time to leave us your response to our staff's outstanding customer service, Kekong!
Very professional efficient and extremely friendly that's why I only go to DK Ford
Réponse d'entreprise 7 mars 2017
Maria R, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We are glad that you consistently experience that with us, we appreciate your loyalty!
DK is always friendly and the service is great!
Réponse d'entreprise 7 mars 2017
Thanks for the review Matt! We are always happy to hear that our customers have a great experience with us! We look forward to helping you next time!
Had a great oil change! It was really fast they went over the inspection with me and had my car pulled up!
Réponse d'entreprise 15 février 2017
Thanks for your positive review! We are happy that we were able to help you! We look forward to seeing you next time Alex.
From sales to service been extremely pleased! Kevin has been our contact and I won't go anywhere else!
Réponse d'entreprise 2 février 2017
Thanks for the review Carly! We will make sure that the message is passed along! We look forward to helping you in the future!
Had my truck for over a week to do 3m, bedliner, undercoat. They took a paint pen to the bumper and let the paint run down the front bumper in one spot, in another they waited for it to dry and the pushed it into a pile... never bothered to call when it was done i had to call them. won't be back.
If you have a warranty and you headed for dk service you're in for a fight.
Fully recommended to everyone.Salesman Denise has lots of technical knowledge and he is a perfect deal maker. Thanks to Finance Manager Brandon too.
I bought my Vehicle from DK Ford a little over 2 years ago and I have never had a bad experience. Every time I go in I am greeted with a smile, service is fantastic and my vehicle is running great.
From the experience of my purchase to the service appointments I go for, the staff and quality of service I receive is absolutely excellent!
Had two bad visits to this this location and my bad for going back a second time. First I went in for 2 tires to be changed and they changed all 4 telling me I had no choice because it was an all wheel drive when it wasn't and never came with that option. Second I had my winter rims and tires stored with them and upon putting switching back to my winter rims this winter one is now damaged and needs to be replaced but they said it is impossible they damaged it however it didn't go in damaged.
Very pleasant, friendly they did a wonderful job finding the vehicle we were looking for. Terrilynn was excellent.
This dealership was quick to get me everything that I wanted but was not pushy. They treated me like a friend, providing very helpful and professional opinions on the vehicle that best would suit my needs. I couldn't have been happier with Jerry, Alex and Shannon. They made my first time buying a vehicle a breeze and were incredibly personable. I couldn't have asked for more!
This was my first visit to DK Ford. I had just learned that I had an issue with my truck and was recommended by my dad to go to DK. They were so helpful. They checked the problem, told me what it would cost and dealt with it the next business day. I would certainly return if any future issues crop up.
I like the customer care and the coffee and abbe all the people
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