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We are pleased with the service, with one exception: when we exchanged our initial purchase for an upgrade, we didn’t think we should have to pay both a pickup charge and a fee for the second delivery
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![Scan Designs Furniture Ltd - Magasins de meubles]()
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When I moved back to Vancouver I decided that my fresh start should include new furniture. I spent a LOT of time looking around different stores. Most of the places I went I found the staff were pushy (which is not my style) and followed me around the store but when I went into Scan Design the sales staff were fabulous. Not pushy at all, they didn't stalk me while I was looking around, but yet they were easy to find when I did need some help.
I'm so happy with the furniture that I ended up purchasing. But what I especially love is how patient the staff were with me (I must have made 4 trips back and forth between the store and my townhouse, measuring furniture to make sure it would fit my place). Even better was the fact that the furniture was delivered by probably the most polite delivery-crew I've encountered in my life (and I've moved a lot of times). My delivery was scheduled to be between 10 AM - and Noon, and they were actually there at 9:45.
The day before my furniture was to be delivered, I got a phone call to say that my dining room chairs weren't going to be included but before I could freak out and say "where are my guests going to sit for Christmas dinner" he said "we have 8 replacement chairs for you, I'm sorry that they aren't the colour you ordered. You can keep these chairs until yours arrive. When your chairs come in we'll pick up the loaners and drop off the ones you ordered." I wasn't sure what to expect, but I was so pleasantly surprised to discover that the loaner chairs were the same style that I ordered, they were just the wrong colour. And, they weren't old or used chairs, they were actually new chairs. I didn't have to pay for the loaners or the extra delivery fee. I'm still impressed by the service I received.
If I ever move into a bigger house and need more furniture, I'll definitely be back to Scan Designs.
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Great Selection of Products and really helpful staff. Furnished our house with their furniture and we have been loving it.
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914B Sherwood Ave, Coquitlam BC V3K 1A6
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A-1338 United Blvd, Coquitlam BC V3K 6Y2
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#achatlocalenligne
1315 United Boulevard, Coquitlam BC V3K 6V3
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1400 United Blvd, Coquitlam BC V3K 6Y2
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1400 United Blvd, Coquitlam BC V3K 6Y2
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1655 Brigantine Dr, Coquitlam BC V3K 7B4
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14-2075 Brigantine Dr, Coquitlam BC V3K 7B8
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200-2050 Hartley Ave, Coquitlam BC V3K 6W5
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1315-2929 Barnet Hwy, Coquitlam BC V3B 5R5
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Coquitlam Centre, #achatlocalenligne
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