Eastway Toyota

I bought pre-owned vehicle. I had mixed experience at the time of purchase, even I conveyed my concern to sales person. After that when tried to contact through phone felt like ditched very badly. After repeated emails got some clarification but remaining questions remained unanswered. Even repeated emails are either replied very reluctantly or ignored at all. Had a worst experience of life and would strongly advise to avoid this dealership.

Horrible service - Service time was scheduled because of solid CEL and blinking “auto LSD”. Looking at forums that is a common Toyota problem. While scheduling that, regular service was scheduled as well. They mentioned at 9.30 sharp - I was there at 9.30. It took me 1h to drop keys??????????? And girl was surprised about CEL, she did not know what extended warranty covers since she has to go to finance to ask????????? They sold that extended warranty ????. - Only good thing she told me they ca

Service is poor and more expensive than Campbell's in Chatham. Also Campbell's Toyota will give you a loner vehicle.Not these guys.The parts department staff are lousy and parts are more costly than other toyota dealers.go figure.

The worst car service

Awesome service team!!

The service department at this local is awesome! The girls are always very friendly and professional. I get smiles and hello's as soon as I walk in the door and my car is always well taken care of. No one likes bringing their car in for service, lets face it, but the girls at Eastway Toyota make the experience a little better. I also really enjoy the shuttle - John is top notch and really knows how to make a person feel welcome. I look forward to many more services at this great location!

Bad used car purchase from Eastway

I purchased a used vehicle from this dealership. When I got home, the vehicle had water condensing inside of the headlight. I contacted the dealership and was told that that was an issue that was not theirs to deal with as it left the dealership "fine". This type of a problem is something that is not detected until the light has been on and the chance that condensation can form. My second issue is the complete lack of disclosure of the vehicle accident history. At no point was I told the vehicle was in both a front and back end collision. Oddly enough, when I brought it into another Toyota dealership they were able to determine that the front bumper was new simply by feeling the difference in the paint job between the bumper and the passenger quarter panel! This literally took 5 seconds for the individual to determine the accident nature that this vehicle was in. Third, the inside of the vehicle was disgusting. When they say a vehicle is "clean" I received a car that had brown fingerprints in the controls where the sunroof are. The trunk had mud stains. When I brought it into another place for cleaning they were surprised as to this being a "dealer prepped" vehicle and found a number of golf items (an exacto knife, a putter head, a device for cleaning shoes) that were left in the vehicle. The key FOB had debris and animal hair when my wife took it apart. Do not make the mistake I did by purchasing a vehicle here.