Wan's Chinese Food est un établissement accueillant. Ce lieu apprécié est ouvert tard tous les jours de la semaine. L'accès est facile par voiture. Ils sont idéalement placés dans un endroit paisible.
Amazing food and friendly service. I eat there often and have yet to have a bad experience with the food or service.
I would - and do - recommend Wan's to all co-workers and friends.
This restaurant was bar-none, the worst customer...
This restaurant was bar-none, the worst customer interaction I have ever experienced in take out in my entire life.
The initial ordering was short and rude, often interrupting me as I tried to speak. Then when the price was much higher than I expected, the response was even more ignorant. I declined the order, and went with another takeout place.
However, Wan's sent the food anyways, perhaps not understanding that I declined, though I was clear. I accidentally accepted the food and paid for it, not realizing until to late that it was from Wan's.
This is where the story gets unbelievable. I called up to explain what happened, and the manager hung up the phone on me. In mid sentence. I called FOUR times, and was hung up, in my ear, four times. And, quite unbelievably, I was STILL being polite up to this point. Each time I called back, I would have to talk to someone, who would then give the phone to the manager. Of course it was me... you just hung up the phone in my ear, again.
I have worked in customer relations, and believe me, I have never ever experienced something like this before. Actually hanging up on a customer four times, as he is politely explaining a mistake. I eventually got my money back, and they took their food. I will never even consider this place again. I honestly wish there was a rating below one star for the service. I have no idea about the food, as I would not try it.
