They custom built a system to my specs, carefully discussing options as I selected my components. They were 2 days late on my requested pick up date (no big deal). The system performs as expected. Satisfaction level is high. One thing I did notice that I did not like was that they were still displaying (and presumably selling) Kaspersky Anti Virus software in direct conflict with the Canadian government's (and indeed most of the world) sanctions against Russia and products produced in Russia.
I ordered a 1600 computer online and when I went to pick it up they tried to sell me an demo model. I refused and asked them to order me a unopened box from another (Newmarket and Ottawa had ones in stock I checked) two weeks went by with no contact from the store and when I reached out for an update I found they had sold the computer I ordered to another customer. They then offered me another computer which turned out to sold out company wore. Terrible staff do not shop here.
Do you value your computer? If so, do not take it to this location or you will be lied to by the type of man who has a deep seated fear of lettuce. Anthony, the current manager of the store, outright lied, laughed in my face, and spent time defining what a period means in a sentence instead of doing anything productive. Expect 8 weeks minimum for any repair with zero contact, absolutely no follow-up and hidden costs they refuse to itemize until its too late.
Terrible customer service, dishonest manager. I went in, ready to purchase $1200 of computer parts. I asked if I could price-match Mike's Computer Shop (online), for a total difference of $60 on the purchase. The manager lied and said Mike's was out of stock. When I called his bluff, he got defensive and started lying about the store's pricematch policy--telling me they only pricematch locally unless you shop online through their website. I walked out, taking my $1200 and future business with me
I called from right around the corner and they were not willing to stay open for 2 extra minutes. I knew exactly what I needed and had been to two other stores. Terrible customer service!
I bought a reconditioned computer which would not turn on. When my son returned it two days later (within the 14 days permitted) they charged him $5. to look up the transaction on their computer. They did replace the computer, but when he asked to open the box and make sure this one worked, they wanted to charge $60.00 to do so. That is gouging in my opinion, and terrible customer service. I will not use this store again and will tell my friends about this experience.
